Emergency Call Taker: Fast-Paced Public Safety Role

Public Safety Dispatch Network; Summerton (SC); Presencial; USD 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement plan

Paid leave

Employee assistance program

Continuing training

Descripción de la vacante

Public Safety Dispatch Network in Summerton, SC, is seeking 911 Call Takers to promptly answer emergency lines and collect essential information. You will confirm locations, gather caller data, and relay details to dispatch teams to coordinate rapid responses.

Ideal candidates have strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Experience in customer service is a plus, and scheduling may include rotating shifts.

Formación

• High school diploma or recognized equivalent.
• Strong listening, accurate typing, and clear verbal communication.
• Customer service experience is helpful but not always required.

Responsabilidades

• Answer incoming emergency calls and assign nonemergency lines as needed.
• Confirm incident location and caller contact information.
• Use approved questions to determine nature and urgency of the situation.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification scope.

Conocimientos

Typing

Listening

Verbal communication

Following procedures

Educación

High school diploma

Descripción del empleo

Public Safety Dispatch Network in Summerton, SC, is seeking 911 Call Takers to promptly answer emergency lines and collect essential information. You will confirm locations, gather caller data, and relay details to dispatch teams to coordinate rapid responses.

Ideal candidates have strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Experience in customer service is a plus, and scheduling may include rotating shifts.