Emergency 911 Call Taker – Fast-Paced Public Safety Career

Regional 911 Intake Solutions; Dunnell (MN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

Regional 911 Intake Solutions is seeking a 911 Call Taker in Dunnell, MN to be the first point of contact for emergency callers. You will gather essential details, confirm locations, and document information for responders in real time.

Role may involve rotating shifts, nights, weekends, and overtime. A high school diploma or equivalent is commonly required, with customer service or public safety experience helpful. Training and certifications will follow hire.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Call handling

Listening ability

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking a 911 Call Taker in Dunnell, MN to be the first point of contact for emergency callers. You will gather essential details, confirm locations, and document information for responders in real time.

Role may involve rotating shifts, nights, weekends, and overtime. A high school diploma or equivalent is commonly required, with customer service or public safety experience helpful. Training and certifications will follow hire.