Emergency 911 Call Taker - Fast-Paced Public Safety

Regional 911 Intake Solutions; Norco (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions in Norco, CA seeks a dedicated 911 Call Taker to be the first point of contact for emergency incidents. You will gather, document, and relay essential information to coordinating responders, using approved questions and software tools.

Applicants should have strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications are required for role readiness, with eligibility and background

Qualifications

• High school diploma or recognized equivalent.
• Customer service/call center experience is helpful but not required.
• Strong listening comprehension and accuracy in typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information.
• Identify nature and urgency using approved questions.
• Enter details into call-processing or dispatch software.
• Forward information to the appropriate dispatch function promptly.
• Provide pre-arrival instructions within training boundaries.

Skills

Active listening

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Norco, CA seeks a dedicated 911 Call Taker to be the first point of contact for emergency incidents. You will gather, document, and relay essential information to coordinating responders, using approved questions and software tools.

Applicants should have strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications are required for role readiness, with eligibility and background