Emergency 911 Call Taker - Start Your Public Safety Career

Regional 911 Intake Solutions; Costa Mesa (CA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Ongoing training

Job summary

Regional 911 Intake Solutions in Costa Mesa is seeking qualified 911 Call Takers to join the frontline emergency communications team. You will ask focused questions, confirm incident locations, and document information for dispatch personnel.

Applicants typically hold a high school diploma, with prior customer service or call-center experience helpful. Strong listening and typing skills, plus the ability to follow structured procedures, are essential.

Qualifications

• High school diploma or equivalent required.
• Customer service or call-center experience preferred.
• Strong listening, typing and communication skills; able to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide instructions within training and certification limits.

Skills

Customer service

Active listening

Typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Costa Mesa is seeking qualified 911 Call Takers to join the frontline emergency communications team. You will ask focused questions, confirm incident locations, and document information for dispatch personnel.

Applicants typically hold a high school diploma, with prior customer service or call-center experience helpful. Strong listening and typing skills, plus the ability to follow structured procedures, are essential.