Emergency 911 Call Taker – Fast-Paced Public Safety

National Public Safety Careers; Grottoes (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance program

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Grottoes, VA to listen, assess, and document emergency information and coordinate with responders. Responsibilities include answering calls, confirming location, entering data into dispatch software, and providing pre-arrival instructions within training.

Applicants typically have a high school diploma; call takers may work rotating shifts, nights, weekends, holidays, and overtime.

Qualifications

• High school diploma or recognized equivalent; some vacancies may accept without dispatch experience.
• Strong listening, accurate typing, clear verbal communication, and following structured procedures.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Customer service

Listening

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers in Grottoes, VA to listen, assess, and document emergency information and coordinate with responders. Responsibilities include answering calls, confirming location, entering data into dispatch software, and providing pre-arrival instructions within training.

Applicants typically have a high school diploma; call takers may work rotating shifts, nights, weekends, holidays, and overtime.