Emergency 911 Call Taker & Dispatcher

Public Safety Dispatch Network; Schwenksville (Montgomery County); Vor Ort; USD 32.000 - 64.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid leave

Employee-assistance programs

Zusammenfassung

Public Safety Dispatch Network in Schwenksville, PA is seeking 911 Call Takers to handle emergency and nonemergency lines with precision. You will verify locations, collect caller information, and document data in dispatch systems while following established procedures and using approved scripts.

Candidates should have strong listening, typing, and communication skills, with customer service experience a bonus.

Qualifikationen

• High school diploma or equivalent required.
• Strong listening skills and accurate typing ability expected.
• Clear verbal communication and the ability to follow structured procedures.
• Customer service experience helpful but not always required.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with focused questions and instructions.
• Apply language-access and accessibility resources when needed.

Kenntnisse

Listening comprehension

Typing

Verbal communication

Customer service experience

Ausbildung

High school diploma or equivalent

Tools

Call-processing software

Jobbeschreibung

Public Safety Dispatch Network in Schwenksville, PA is seeking 911 Call Takers to handle emergency and nonemergency lines with precision. You will verify locations, collect caller information, and document data in dispatch systems while following established procedures and using approved scripts.

Candidates should have strong listening, typing, and communication skills, with customer service experience a bonus.