Emergency 911 Call Taker & Dispatcher

National Public Safety Careers; Lake City (CO); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Ongoing training

Job summary

National Public Safety Careers seeks a 911 Call Taker in Lake City, CO to handle incoming emergency and nonemergency calls. You will verify caller location, document details, and dispatch information to the appropriate teams.

Candidates should have high school diploma or GED, and strong listening and communication abilities. Responsibilities include following structured procedures, operating call-processing software, and adhering to certifications.

Qualifications

• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Minimum scores on required assessments determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Education

High School Diploma or GED

Job description

National Public Safety Careers seeks a 911 Call Taker in Lake City, CO to handle incoming emergency and nonemergency calls. You will verify caller location, document details, and dispatch information to the appropriate teams.

Candidates should have high school diploma or GED, and strong listening and communication abilities. Responsibilities include following structured procedures, operating call-processing software, and adhering to certifications.