Emergency 911 Call Taker & Dispatch Specialist

National Public Safety Careers; Milldale (CT); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Milldale, CT seeks a 911 Call Taker to handle emergency and nonemergency lines, verify locations and contact details, and input data into dispatch systems. The role requires following structured procedures, providing pre-arrival instructions, and using accessibility resources when needed.

Ideal candidates have a high school diploma or equivalent, solid listening skills, accurate typing, and customer service experience.

Qualifications

• High school diploma or equivalent required.
• Strong listening and communication skills.
• Accurate typing and ability to follow procedures.
• Customer service experience helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Customer service

Education

High school diploma or recognized equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers in Milldale, CT seeks a 911 Call Taker to handle emergency and nonemergency lines, verify locations and contact details, and input data into dispatch systems. The role requires following structured procedures, providing pre-arrival instructions, and using accessibility resources when needed.

Ideal candidates have a high school diploma or equivalent, solid listening skills, accurate typing, and customer service experience.