Emergency 911 Call Taker - Critical Public Safety Role

Public Safety Dispatch Network; Gilman (CT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training opportunities

Job summary

Public Safety Dispatch Network in Bozrah, CT seeks 911 Call Takers to handle emergency and non-emergency calls, confirm locations, and document details for responders. You will work with dispatch software, follow structured procedures, and provide essential instructions to callers.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training, background checks, and potential rotating shifts are likely requirements.

Qualifications

• High school diploma or equivalent required; customer service or public safety experience helpful but not always required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete assessments as required.

Responsibilities

• Answer incoming emergency and non-emergency lines.
• Confirm incident location and caller details; document information.
• Enter details into dispatch software and forward to appropriate team.
• Provide pre-arrival instructions only within training/certification.
• Communicate clearly to callers and coordinate with responders.
• Maintain caller privacy and confidentiality.

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Bozrah, CT seeks 911 Call Takers to handle emergency and non-emergency calls, confirm locations, and document details for responders. You will work with dispatch software, follow structured procedures, and provide essential instructions to callers.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training, background checks, and potential rotating shifts are likely requirements.