Impactful 911 Call Taker – Start a Public Safety Career

National Public Safety Careers; Heathsville (VA); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in the North region of Virginia. The position involves answering emergency and nonemergency lines, confirming caller details, and documenting information for dispatch.

Training and certification govern the provision of pre-arrival instructions, with rotating shifts and 24-hour operations common. Applicants typically need a high school diploma or equivalent; customer service or public safety experience is a plus.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in the North region of Virginia. The position involves answering emergency and nonemergency lines, confirming caller details, and documenting information for dispatch.

Training and certification govern the provision of pre-arrival instructions, with rotating shifts and 24-hour operations common. Applicants typically need a high school diploma or equivalent; customer service or public safety experience is a plus.