911 Call Taker — 24/7 Emergency Communications

National Public Safety Careers; Sugar Grove (NC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Ongoing training

Job summary

National Public Safety Careers is seeking new 911 Call Takers for Sugar Grove, NC. The role involves answering emergency and nonemergency lines, validating locations and contact details, and entering information into dispatch systems.

Training and certification are required, with shifts that may include nights and weekends. Applicants should have a high school diploma and strong listening, typing, and verbal communication skills.

Qualifications

• High school diploma or equivalent required.
• Customer service or call-center experience beneficial.
• Strong listening and communication skills essential.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Enter details into call-processing or dispatch software.
• Forward information to the appropriate dispatch function.
• Adhere to approved procedures and privacy requirements.

Skills

Listening comprehension

Accurate typing

Verbal communication

Customer service

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers is seeking new 911 Call Takers for Sugar Grove, NC. The role involves answering emergency and nonemergency lines, validating locations and contact details, and entering information into dispatch systems.

Training and certification are required, with shifts that may include nights and weekends. Applicants should have a high school diploma and strong listening, typing, and verbal communication skills.