Emergency 911 Call Taker: Start Your Critical Career (24/7)

National Public Safety Careers; Ariel (WA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Taker opportunities in Ariel, WA. The role involves receiving emergency calls, gathering location and caller information, and using approved procedures to assess urgency. Training and certifications are expected, with potential shift work in a 24-hour operation.

Previous customer service experience is helpful though not always required. Position requires strong listening, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or GED required.
• Strong listening and typing skills are essential.
• Ability to follow structured procedures and maintain calm under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.

Skills

Active listening

Typing speed

Clear communication

Questioning skills

Education

High School Diploma or GED

Tools

Call processing software

Dispatch software

Job description

National Public Safety Careers seeks 911 Call Taker opportunities in Ariel, WA. The role involves receiving emergency calls, gathering location and caller information, and using approved procedures to assess urgency. Training and certifications are expected, with potential shift work in a 24-hour operation.

Previous customer service experience is helpful though not always required. Position requires strong listening, accurate typing, and clear verbal communication.