Emergency 911 Call Taker — Calm Under Pressure, High Impact

Public Safety Dispatch Network; Milo (ME); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Milo, ME seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document information for dispatch teams. Training, background checks, and certifications are part of the process.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, clear communication, and the ability to follow structured procedures. Relevant assessments are determined by the agency.

Qualifications

• High school diploma or equivalent required.
• Strong listening and accurate typing skills.
• Clear verbal communication and ability to follow procedures.
• Assessments may be required by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions only within training.

Skills

Active listening

Accurate typing

Clear verbal communication

Following structured procedures

Attention to detail

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Milo, ME seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document information for dispatch teams. Training, background checks, and certifications are part of the process.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, clear communication, and the ability to follow structured procedures. Relevant assessments are determined by the agency.