911 Call Taker - Emergency Communications Specialist

Public Safety Dispatch Network; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in St. Louis is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, document details, and route calls to the appropriate dispatcher.

The role requires strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures. Shift work, including nights and weekends, may be required, with comprehensive training and certifications.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing and clear verbal communication.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers follow essential instructions and stay focused.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening skills

Typing speed

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in St. Louis is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, document details, and route calls to the appropriate dispatcher.

The role requires strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures. Shift work, including nights and weekends, may be required, with comprehensive training and certifications.