Emergency 911 Call Taker — Ballinger, TX (24/7 Shifts)

Regional 911 Intake Solutions; Ballinger (TX); Sur place; USD 38 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Regional 911 Intake Solutions invites applications for a 911 Call Taker in Ballinger, TX. The role involves taking emergency and nonemergency calls, confirming locations, and documenting details for dispatch personnel. Training on pre-arrival instructions is provided.

The position requires strong listening, accurate typing, and clear verbal communication, with opportunities across rotating shifts depending on staffing needs. Health benefits and ongoing training offered where applicable.

Qualifications

• High school diploma or recognized equivalent required.
• Previous customer service, call-handling, or public safety experience is helpful but not always needed.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Listening

Typing

Verbal communication

Procedural follow-through

Formation

High School Diploma

Description du poste

Regional 911 Intake Solutions invites applications for a 911 Call Taker in Ballinger, TX. The role involves taking emergency and nonemergency calls, confirming locations, and documenting details for dispatch personnel. Training on pre-arrival instructions is provided.

The position requires strong listening, accurate typing, and clear verbal communication, with opportunities across rotating shifts depending on staffing needs. Health benefits and ongoing training offered where applicable.