911 Call Taker — Launch a Life-Saving Career

National Public Safety Careers; Ocean Shores (WA); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Ocean Shores, WA. You will answer emergency and nonemergency lines, verify locations, and enter details into dispatch software to support responders.

The role emphasizes listening, accurate typing, clear verbal communication, and following structured procedures. Candidates should meet eligibility, complete background checks, and successfully finish call-taking training.

Qualifications

• High school diploma or equivalent required.
• Strong listening, typing, and verbal communication skills.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information.
• Use approved questions to assess urgency.
• Enter details into call-processing or dispatch software.
• Forward information promptly to dispatch functions.
• Provide pre-arrival instructions only after training.
• Maintain caller privacy and confidential incident information.
• Follow agency-specific background checks and training requirements.

Skills

Active listening

Typing

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers for Ocean Shores, WA. You will answer emergency and nonemergency lines, verify locations, and enter details into dispatch software to support responders.

The role emphasizes listening, accurate typing, clear verbal communication, and following structured procedures. Candidates should meet eligibility, complete background checks, and successfully finish call-taking training.