Emergency Communications Specialist (911)

Public Safety Dispatch Network; Lake Murray Of Richland (SC); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Richland, SC seeks dedicated 911 Call Takers to be the first point of contact during emergencies. You will verify locations, gather crucial details, and document information for responders with accuracy and empathy.

Expect rotating shifts and training opportunities; strong listening, typing, and verbal communication are essential. Some vacancies may require prior dispatch experience, while others may train new entrants.

Qualifications

• High school diploma or recognized equivalent required; some vacancies accept applicants without dispatch experience.
• Strong listening skills, accurate typing, and clear verbal communication are essential; ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide essential pre-arrival instructions within training and certification.
• Support stressed callers with calm guidance and information.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Follow structured procedures

Customer service

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Richland, SC seeks dedicated 911 Call Takers to be the first point of contact during emergencies. You will verify locations, gather crucial details, and document information for responders with accuracy and empathy.

Expect rotating shifts and training opportunities; strong listening, typing, and verbal communication are essential. Some vacancies may require prior dispatch experience, while others may train new entrants.