911 Emergency Call Taker – 24/7 Dispatch Support

Public Safety Dispatch Network; Drain (OR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks a 911 Call Taker in Drain, OR to handle emergency and nonemergency lines, verify locations, and record critical information for responders. Training, certifications, and adherence to procedures are required.

Applicants should have strong listening, accurate typing, and clear verbal communication. Shift flexibility and agency-specific requirements apply, with benefits and ongoing training offered.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension.
• Accurate typing.
• Clear verbal communication.
• Ability to follow structured procedures.
• Assessments and minimum scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks a 911 Call Taker in Drain, OR to handle emergency and nonemergency lines, verify locations, and record critical information for responders. Training, certifications, and adherence to procedures are required.

Applicants should have strong listening, accurate typing, and clear verbal communication. Shift flexibility and agency-specific requirements apply, with benefits and ongoing training offered.