Emergency 911 Call Taker (24/7)

Public Safety Dispatch Network; Sheldon (ND); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers for Sheldon, ND. The role involves taking emergency and nonemergency calls, confirming locations and callbacks, and gathering essential information for dispatch coordination.

Successful candidates typically have a high school diploma or equivalent; prior customer service or public safety exposure is helpful. Training, certifications, and background checks are part of the process, with rotating shifts and 24/7 operations common.

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service, telephone support, or public safety experience may be helpful.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures are needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers for Sheldon, ND. The role involves taking emergency and nonemergency calls, confirming locations and callbacks, and gathering essential information for dispatch coordination.

Successful candidates typically have a high school diploma or equivalent; prior customer service or public safety exposure is helpful. Training, certifications, and background checks are part of the process, with rotating shifts and 24/7 operations common.