Emerald Club Service Specialist: Guest Experience Champion

National Car Rental; Des Moines (IA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Rental discounts

401k with matching profit sharing

Health insurance

Life insurance

Dental insurance

Vision insurance

Training and development

Job summary

National Car Rental is hiring an Emerald Club Service Specialist at the Des Moines Airport location. You will provide professional, friendly service to Emerald Club Members and manage the service delivery on-site.

This full-time role starts at $18/hour with bonus opportunities. Schedule is Thursday-Monday 10AM-7PM, including weekends. Benefits include PTO, insurance, retirement savings, and employee discounts.

Qualifications

• High School Diploma or GED required.
• 6 months of prior customer service or retail experience.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in past 3 years.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Welcome Emerald Club members and make them feel valued and welcomed.
• Provide information professionally and resolve questions and concerns.
• Review daily plan and reservation manifest.
• Coordinate with Drivers/Agents/Managers to ensure vehicle supply.
• Complete vehicle inspections and ensure proper hangtags.
• Assist in equipment changes to meet customer needs.
• Act as Emerald Club program expert and communicate marketing initiatives.
• Follow professional radio codes and keep areas organized.
• Direct customers and assist with luggage as needed.
• Perform other customer service duties as determined.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High School Diploma or GED

Job description

National Car Rental is hiring an Emerald Club Service Specialist at the Des Moines Airport location. You will provide professional, friendly service to Emerald Club Members and manage the service delivery on-site.

This full-time role starts at $18/hour with bonus opportunities. Schedule is Thursday-Monday 10AM-7PM, including weekends. Benefits include PTO, insurance, retirement savings, and employee discounts.