Emerald Club Concierge: Member Services & Vehicle Care
Enterprise Mobility
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Benefits offered by this job
Job summary
Enterprise Mobility, operating the National/Alamo brands at Eppley Airport in Omaha, seeks an Emerald Club Service Specialist to deliver professional, friendly service to Emerald Club Members. This full-time role starts at $18/hour with bonus opportunities and includes benefits and a structured schedule.
The position requires a high school diploma or GED, 6 months of customer service experience, and a valid driver’s license with clean driving history.
Qualifications
- Minimum 6 months of prior customer service, retail, or administrative support experience.
- Valid driver's license with no more than 2 moving violations and/or at-fault accidents in past 3 years.
- No drug or alcohol related event on driving record in past 3 years.
Responsibilities
- Welcome Emerald Club members with professional, friendly dialogue.
- Provide information and resolve questions or concerns for members.
- Review daily plan and reservation manifests for special requests.
- Coordinate with drivers, service agents, and managers to ensure vehicle supply and fleet readiness.
- Complete vehicle inspections and ensure accurate hangtags; coach service agents as needed.
- Assist with equipment changes to meet customer needs.
- Serve as a knowledgeable Emerald Club program expert and communicate marketing initiatives.
Skills
Education
Job description
Enterprise Mobility, operating the National/Alamo brands at Eppley Airport in Omaha, seeks an Emerald Club Service Specialist to deliver professional, friendly service to Emerald Club Members. This full-time role starts at $18/hour with bonus opportunities and includes benefits and a structured schedule.
The position requires a high school diploma or GED, 6 months of customer service experience, and a valid driver’s license with clean driving history.
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