Emerald Club Service Specialist | Guest Experience Pro

National Car Rental; Des Moines (IA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Car discounts

401k with matching profit sharing

Health insurance

Life insurance

Dental insurance

Vision insurance

Training and development

Job summary

Enterprise Mobility in Des Moines, operating the Emerald Club program for National Car Rental, is hiring an Emerald Club Service Specialist at the Des Moines Airport facility. The role focuses on delivering professional, friendly service to Emerald Club Members on-site.

This full-time position starts at $18 per hour with bonus opportunities and a benefits package including PTO, health and retirement plans, and employee discounts.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of prior customer service retail or administrative support experience.
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• Must be authorized to work in the United States and not require work authorization sponsorship.
• Aptitude for shift: Thursday-Monday 10AM-7PM.
• Must be at least 18 years old.

Responsibilities

• Welcome Emerald Club members using prescribed dialogue as they arrive on the lot.
• Provide information in a professional and courteous manner; assist members with questions and concerns and provide resolution as necessary.
• Review daily game plan in preparation for Emerald Service delivery; review reservation manifest for special requests.
• Work with Drivers, Service Agents, Return Agents and Managers to ensure proper vehicle supply; maintain fleet that meets Emerald Club requirements.
• Complete vehicle inspections and ensure hangtags are completed correctly; return failed inspection units for re-cleaning and coaching.
• Facilitate change of equipment (COE) vehicles to meet customer’s needs.
• Serve as a knowledgeable expert on the Emerald Club program, including marketing initiatives and delivery methods.
• Understand and utilize radio communication codes professionally.
• Keep Aisle area organized and clean for accessibility and appearance.
• Direct customers to exit, provide local directions, maps and return directions; assist with luggage as needed.
• Perform other customer service related duties as determined by management.

Skills

Customer service experience

Education

High School Diploma or GED

Job description

Enterprise Mobility in Des Moines, operating the Emerald Club program for National Car Rental, is hiring an Emerald Club Service Specialist at the Des Moines Airport facility. The role focuses on delivering professional, friendly service to Emerald Club Members on-site.

This full-time position starts at $18 per hour with bonus opportunities and a benefits package including PTO, health and retirement plans, and employee discounts.