Emerald Club Service Specialist - Des Moines Airport

National Car Rental; Des Moines (IA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Rental discounts

401k with matching profit sharing

Health insurance

Life insurance

Dental insurance

Vision insurance

Training and development

Job summary

National Car Rental is hiring an Emerald Club Service Specialist at the Des Moines Airport location. You will provide professional, friendly service to Emerald Club Members and manage the service delivery on-site.

This full-time role starts at $18/hour with bonus opportunities. Schedule is Thursday-Monday 10AM-7PM, including weekends. Benefits include PTO, insurance, retirement savings, and employee discounts.

Qualifications

• High School Diploma or GED required.
• 6 months of prior customer service or retail experience.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in past 3 years.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Welcome Emerald Club members and make them feel valued and welcomed.
• Provide information professionally and resolve questions and concerns.
• Review daily plan and reservation manifest.
• Coordinate with Drivers/Agents/Managers to ensure vehicle supply.
• Complete vehicle inspections and ensure proper hangtags.
• Assist in equipment changes to meet customer needs.
• Act as Emerald Club program expert and communicate marketing initiatives.
• Follow professional radio codes and keep areas organized.
• Direct customers and assist with luggage as needed.
• Perform other customer service duties as determined.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for an Emerald Club Service Specialist. The Emerald Club Service Specialist will provide professional, superior, friendly, efficient service during all interaction and service delivery with Emerald Club Members as it applies to this position.

This full time opportunity is located at the Des Moines Airport car rental facility (2540 Leland Ave, Des Moines, IA 50321) and starts at $18/hour plus bonus opportunities.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule Needed

Thursday-Monday 10AM-7PM

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Welcome Emerald Club members using prescribed, appropriate dialogue as they arrive on the lot making them feel valued and welcome.
• Provide information in a professional and courteous manner; Assist members with questions and concerns and provide resolution as necessary.
• Review daily game plan in preparation for Emerald Service delivery; Review reservation manifest for special requests.
• Work proactively with Drivers, Service Agents, Return Agents and Managers to ensure proper vehicle supply; Maintain clean, low mileage fleet mix that meets Emerald Club requirements.
• Complete vehicle inspections in accordance with priority guidelines; Ensure that vehicle hangtags are completed correctly; Return failed inspection units back to production for re-cleaning and service agent coaching.
• Facilitate change of equipment (COE) vehicles or additional equipment to meet customer’s needs.
• Serve as a knowledgeable expert on the Emerald Club program, including marketing initiatives and various methods of delivery (MOD), all Levels of Service (LOS).
• Understand and utilize radio communication codes in a professional manner.
• Keep Aisle area organized and clean for ease of access and appearance of the facility.
• Direct customers to the exit booth, provide local directions, maps and return directions as needed; Offer assistance with luggage as needed.
• Perform other customer service related duties as determined by management to ensure our service meets the needs of our customers.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• High School Diploma or G.E.D. required
• Must have a minimum of 6 months of prior customer service retail or administrative support experience
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related event on driving record in the past 3 years (DUI, DWI)
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the following shift/schedule: Thursday-Monday 10AM-7PM
• Must be at least 18 years old