Emerald Club Service Specialist - Omaha Airport

Enterprise Mobility; Omaha (NE); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Car discounts for employee rentals

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility, operating the National/Alamo brands at Eppley Airport in Omaha, seeks an Emerald Club Service Specialist to deliver professional, friendly service to Emerald Club Members. This full-time role starts at $18/hour with bonus opportunities and includes benefits and a structured schedule.

The position requires a high school diploma or GED, 6 months of customer service experience, and a valid driver’s license with clean driving history.

Qualifications

• Minimum 6 months of prior customer service, retail, or administrative support experience.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in past 3 years.
• No drug or alcohol related event on driving record in past 3 years.

Responsibilities

• Welcome Emerald Club members with professional, friendly dialogue.
• Provide information and resolve questions or concerns for members.
• Review daily plan and reservation manifests for special requests.
• Coordinate with drivers, service agents, and managers to ensure vehicle supply and fleet readiness.
• Complete vehicle inspections and ensure accurate hangtags; coach service agents as needed.
• Assist with equipment changes to meet customer needs.
• Serve as a knowledgeable Emerald Club program expert and communicate marketing initiatives.

Skills

Customer service

Retail experience

Education

High School Diploma or G.E.D.

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for an Emerald Club Service Specialist. The Emerald Club Service Specialist will provide professional, superior, friendly, efficient service during all interaction and service delivery with Emerald Club Members as it applies to this position.

This full time opportunity is located at the Eppley Airfield in Omaha, NE (4501 Abbott Dr)and starts at $18/hour plus bonus opportunities.

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule Needed:

Sunday-Wednesday 8:30AM-7PM

or

Thursday-Sunday 8:30AM-7:00PM

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Welcome Emerald Club members using prescribed, appropriate dialogue as they arrive on the lot making them feel valued and welcome.
• Provide information in a professional and courteous manner; Assist members with questions and concerns and provide resolution as necessary.
• Review daily game plan in preparation for Emerald Service delivery; Review reservation manifest for special requests.
• Work proactively with Drivers, Service Agents, Return Agents and Managers to ensure proper vehicle supply; Maintain clean, low mileage fleet mix that meets Emerald Club requirements.
• Complete vehicle inspections in accordance with priority guidelines; Ensure that vehicle hangtags are completed correctly; Return failed inspection units back to production for re-cleaning and service agent coaching.
• Facilitate change of equipment (COE) vehicles or additional equipment to meet customer’s needs.
• Serve as a knowledgeable expert on the Emerald Club program, including marketing initiatives and various methods of delivery (MOD), all Levels of Service (LOS).
• Understand and utilize radio communication codes in a professional manner.
• Keep Aisle area organized and clean for ease of access and appearance of the facility.
• Direct customers to the exit booth, provide local directions, maps and return directions as needed; Offer assistance with luggage as needed.
• Perform other customer service related duties as determined by management to ensure our service meets the needs of our customers.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• High School Diploma or G.E.D. required
• Must have a minimum of 6 months ofprior customer service retail or administrative support experience
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related event on driving record in the past 3 years (DUI, DWI)
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the following shift/schedule: Sunday-Wednesday 8:30AM-7:00PM or Thursday-Sunday 8:30AM-7:00PM
• Must be at least 18 years old