EMEA Senior Customer Trust Lead | Security & Compliance

Abnormal Security Corp.; United States; Remote; USD 147,000 - 214,000; Full time

Job summary

Abnormal AI in the United Kingdom seeks a Senior Customer Trust Analyst to build and lead the customer-trust program across EMEA. You will partner with Engineering and Sales to translate customer security needs into controls and evidence, then present assurances to senior buyers.

The role requires navigating high-stakes conversations, designing scalable response strategies, and aligning trust outcomes with revenue growth across the region.

Qualifications

• 7 to 10 years of experience in customer-facing security, trust, or compliance roles.
• Familiarity with SOC 2, ISO 27001, ISO 27701, ISO 42001, RFPs, and security questionnaires.
• Experience translating customer security requirements into internal controls, evidence, and product or operational requirements.
• Strong project management skills to drive resolution across internal teams when customer expectations conflict with reality.
• Excellent written and verbal communication skills, with the ability to explain complex security and privacy concepts to both technical and non-technical stakeholders.
• Experience helping customers build trust with products in scope for the EU AI Act and GDPR.
• Experience engaging with German works councils.

Responsibilities

• Own and build the customer-trust program for EMEA as the first Customer Trust hire in the region.
• Contribute to defining how the trust response process scales as deal volume grows.
• Translate customer security requirements into internal controls, evidence, and product or operational requirements.
• Track and drive resolution of gaps between customer expectations and Abnormal's control environment.
• Partner with EMEA-based Engineering and Sales teams, as well as Security and Legal.
• Monitor regulatory changes (EU AI Act and GDPR) and adjust the trust environment accordingly.
• Maintain responsive and accurate documentation in Safebase Trust Center for EMEA.
• Support tooling that underpins the trust response process (Responsive and Safebase Trust Center).
• Engage in ad-hoc projects and maintain clear communication with stakeholders and Sales leadership.
• Communicate program status, health, and risks to senior management.

Skills

Customer-facing security

Project management

Written and verbal communication

Stakeholder management

Strategic thinking

Education

Bachelor's degree or equivalent experience

Tools

Responsive

Safebase Trust Center

Job description

Abnormal AI in the United Kingdom seeks a Senior Customer Trust Analyst to build and lead the customer-trust program across EMEA. You will partner with Engineering and Sales to translate customer security needs into controls and evidence, then present assurances to senior buyers.

The role requires navigating high-stakes conversations, designing scalable response strategies, and aligning trust outcomes with revenue growth across the region.