Senior Customer Trust Lead, EMEA

United States Digital Space LLC; United States; Remote; USD 140,000 - 200,000; Full time

Job summary

Abnormal AI is hiring a Senior Customer Trust Analyst to lead the EMEA customer-trust program as the region's first hire. You will translate customer security requirements into internal controls and evidence, partner with Engineering, Sales, Security, and Legal, and drive scalable trust responses for high-stakes reviews.

You will navigate EU AI Act, GDPR considerations, and work with German works councils, shaping trust outcomes that unblock revenue and set regional standards.

Qualifications

• 7 to 10 years of experience in customer-facing security, trust, or compliance roles
• Familiarity with SOC 2, ISO 27001, ISO 27701, ISO 42001, RFPs, and security questionnaires
• Experience translating customer security requirements into internal controls, evidence, and product or operational requirements
• Strong project management skills with the ability to drive resolution across internal teams
• Excellent written and verbal communication skills, with the ability to explain complex security and privacy concepts
• Experience helping customers build trust with products in scope for the EU AI Act and GDPR
• Experience engaging with German works councils

Responsibilities

• Own and build the customer-trust program for EMEA as the first Customer Trust hire in the region, including how conversations are prioritized, escalated, and resolved
• Contribute to defining how the trust response process scales as deal volume grows, without diluting response quality or turnaround time
• Translate customer security requirements into internal controls, evidence, and product or operational requirements that internal teams can act on
• Track and drive resolution of gaps between customer expectations and Abnormal's actual control environment, ensuring resolution is documented and communicated back to the customer
• Partner with EMEA-based Engineering and Sales teams, as well as Security and Legal, to foster a culture of trust between Abnormal and its customers across the region
• Monitor changes in customer expectations and the regulatory landscape, including the EU AI Act and GDPR, and adjust how Abnormal's control environment is presented as needed
• Maintain up-to-date content in Responsive and accurate documentation in Safebase Trust Center for EMEA
• Support the tooling that underpins the trust response process, including Responsive and Safebase Trust Center
• Engage in ad-hoc projects as required
• Maintain regular, clear communication with internal stakeholders and Sales leadership regarding conversation status, deal risk, and progress on unresolved issues
• Communicate program status, health, and key risks to senior management and Sales leadership, connecting trust program performance to revenue outcomes

Job description

Abnormal AI is hiring a Senior Customer Trust Analyst to lead the EMEA customer-trust program as the region's first hire. You will translate customer security requirements into internal controls and evidence, partner with Engineering, Sales, Security, and Legal, and drive scalable trust responses for high-stakes reviews.

You will navigate EU AI Act, GDPR considerations, and work with German works councils, shaping trust outcomes that unblock revenue and set regional standards.