EMEA Senior Customer Marketing Lead: Stories & Community

Harvey; United States; Remote; USD 120.000 - 160.000; Vollzeit

Zusammenfassung

Harvey is seeking an innovative Senior Customer Marketing Manager to elevate EMEA customers—telling their stories, celebrating their wins, and building a community around them.

You’ll work with the EMEA Marketing team and the global Customer Engagement group to tailor programs for regional markets, earning trust and shaping the regional motion.

As the first dedicated customer marketer in the region, you’ll help write the program playbook and measure impact on pipeline, renewals and expansion.

Qualifikationen

• 4-7 years of experience in customer marketing, customer advocacy, content marketing or community.
• Proven experience producing content end to end; excellent writer and interviewer.
• Experience building or running events, customer communities and advocacy programmes.
• Strong relationship instincts; able to earn trust with senior legal and business leaders.
• Highly organised and operationally rigorous; manage multiple stories and stakeholders.
• Comfortable working autonomously and building from scratch in a fast-moving environment.
• Familiarity with using AI to scale your own work.
• Experience marketing to high-touch professional audiences (legal/financial services/consulting) is a plus; additional European languages are a plus.

Aufgaben

• Localise the global motion for EMEA: tailor programmes and frameworks for EMEA markets, customers and culture.
• Build the EMEA customer story pipeline across teams; secure participation and approvals.
• Tell stories end to end in written and video formats and ensure customer pride.
• Package stories for local channels and equip Sales with usable assets.
• Develop an advocate bench of EMEA customers as references, speakers and peers.
• Create and run EMEA community programmes and events with clear goals.
• Build repeatable playbooks for story production, approvals and tracking.
• Measure impact: stories produced, references, community engagement, and pipeline contribution.

Kenntnisse

Storytelling

Event management

Community building

Relationship building

Organisational discipline

Autonomy

AI in marketing

Marketing to professional audiences

Jobbeschreibung

Harvey is seeking an innovative Senior Customer Marketing Manager to elevate EMEA customers—telling their stories, celebrating their wins, and building a community around them.

You’ll work with the EMEA Marketing team and the global Customer Engagement group to tailor programs for regional markets, earning trust and shaping the regional motion.

As the first dedicated customer marketer in the region, you’ll help write the program playbook and measure impact on pipeline, renewals and expansion.