Senior Program Manager — Customer Marketing & Experiences

Harvey; New York (NY); On-site; USD 136,000 - 187,000; Full time

Job summary

Harvey is seeking a highly resourceful Program Manager to drive a broad portfolio of Customer Engagement initiatives, spanning events, loyalty programs, and strategic projects. This cross-functional role partners with Marketing, Sales, and Customer Success to move ideas from concept through delivery.

The ideal candidate is an exceptional project manager and customer marketing generalist who brings structure to ambiguity, owns outcomes, and handles multiple projects with precision.

Qualifications

• 5–8+ years in customer marketing, program management, experiential marketing, or related roles.
• Exceptional project management and organizational skills with multi-stakeholder delivery capability.
• Strong cross-functional leadership and stakeholder management with influence without authority.
• Ownership, sound judgment, bias toward action, proactive problem solving.
• Familiarity with Notion, Asana, Airtable or similar project management tools.

Responsibilities

• Own end-to-end delivery of multiple concurrent initiatives with milestones and ownership
• Drive alignment across cross-functional stakeholders, manage priorities and blockers
• Lead projects, tracking, and documentation, building operational frameworks
• Plan and execute customer engagement programs, activations, and partnerships
• Establish scalable PM processes, trackers, workflows, and reporting as the function grows

Skills

Project management

Cross-functional leadership

Stakeholder management

Ownership mindset

Problem solving

Tools

Notion

Asana

Airtable

Job description

Harvey is seeking a highly resourceful Program Manager to drive a broad portfolio of Customer Engagement initiatives, spanning events, loyalty programs, and strategic projects. This cross-functional role partners with Marketing, Sales, and Customer Success to move ideas from concept through delivery.

The ideal candidate is an exceptional project manager and customer marketing generalist who brings structure to ambiguity, owns outcomes, and handles multiple projects with precision.