Community Engagement & Advocacy Lead

Harvey; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Harvey is seeking a Community Lead to scale customer advocacy, deepen loyalty, and grow the company’s customer community. You will design and operate programs that elevate customer voices and create meaningful connections across our ecosystem.

You’ll work across customer marketing, community, events, and research, shaping playbooks, coordinating roundtables and customer moments, and partnering with cross-functional teams to move ideas into implementable programs.

Qualifications

• 8+ years in customer marketing, community, advocacy, lifecycle marketing, events, research programs, program management, customer success, or related roles.
• Experience building or scaling customer-facing programs such as user groups, customer communities, advocacy programs, executive programs, ambassador programs, advisory boards, awards, customer events, or research-backed thought leadership initiatives.
• Strong multidisciplinary customer marketing instincts to drive engagement, loyalty, advocacy, storytelling, and business impact.
• Excellent program management skills to handle multiple workstreams in a fast-moving environment.
• Comfortable engaging with senior customers, power users, executives, partners, and internal leaders.

Responsibilities

• Build customer-facing programs that turn customers into advocates and deepen loyalty.
• Elevate customer impact through stories, events, research, and external programming.
• Create scalable program models, playbooks, and calendars.
• Represent the company in customer-facing settings with warmth and judgment.
• Collaborate across teams to surface customers for stories, events, and research.

Skills

Customer marketing

Community management

Advocacy programs

Lifecycle marketing

Events

Program management

Customer success

SaaS

Tools

Notion

Asana

Airtable

Salesforce

Job description

Harvey is seeking a Community Lead to scale customer advocacy, deepen loyalty, and grow the company’s customer community. You will design and operate programs that elevate customer voices and create meaningful connections across our ecosystem.

You’ll work across customer marketing, community, events, and research, shaping playbooks, coordinating roundtables and customer moments, and partnering with cross-functional teams to move ideas into implementable programs.