EMEA Professional Services PM: Lead Complex Tech Deployments

GitLab; United States; Remote; USD 130.000 - 180.000; Vollzeit

Zusammenfassung

GitLab is seeking a Senior Professional Services Project Manager to lead complex IT and software consulting projects from initiation to delivery. You will coordinate cross-functional teams and global customers to ensure projects are on time and within budget using PMI, agile, and SDLC practices.

You will manage executive stakeholder communications, escalations, and continually improve delivery processes, templates, and metrics while driving revenue recognition and successful change orders as

Qualifikationen

• Experience managing IT and software consulting projects.
• Knowledge of PMI methodologies, agile or Scrum, and SDLC; familiarity with GitLab PM tools.
• Experience with executive stakeholder communications and managing escalations.

Aufgaben

• Manage large-scale commercial projects and executive stakeholder meetings.
• Collaborate with GitLab Support, Engineering, and Product to resolve complex customer problems using GitLab technologies.
• Drive improvements to Professional Services tools, processes, procedures, and templates.
• Summarize key customer projects monthly and provide a summary for quarterly business reviews.
• Develop and manage delivery schedules, scope, resources, status, risks, and issues for technical and consulting services.
• Manage customer escalations by coordinating with customers and GitLab stakeholders, including the executive team, Sales, and Technical Account Managers.
• Establish reliable, repeatable delivery processes, metrics, and operational procedures.
• Set and achieve forecast goals by aligning customers, Technical Architects, project engineers, partner consultants, and delivery partners.
• Support timely revenue recognition and execute change orders when needed.
• Identify and resolve project challenges, motivate advisory teams and contributors, and mediate conflicts.
• Knowledge of project management methods and software delivery lifecycle; familiarity with GitLab.

Kenntnisse

Project management

Stakeholder management

Agile / Scrum

Delivery management

Executive communication

Cross-functional teamwork

Risk management

Revenue recognition

Client relationships

Tools

GitLab

Jobbeschreibung

GitLab is seeking a Senior Professional Services Project Manager to lead complex IT and software consulting projects from initiation to delivery. You will coordinate cross-functional teams and global customers to ensure projects are on time and within budget using PMI, agile, and SDLC practices.

You will manage executive stakeholder communications, escalations, and continually improve delivery processes, templates, and metrics while driving revenue recognition and successful change orders as