EMEA Mid-Market CSM — High-Touch Success & Adoption

Define Ventures; United States; A distancia; USD 90.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock options

Unlimited PTO

12 weeks family leave

Equipment budget

Education budget

Private medical insurance

Descripción de la vacante

Ashby is hiring a High-Touch Mid-Market Customer Success Manager to drive adoption and value realization for customers in the EMEA region. You will implement and train customers on Ashby, working closely with four CSMs to ensure successful onboarding and ongoing success.

You will manage a book of ~60 mid-market customers with >$1.5M ARR and collaborate across Sales, Marketing, Product, and Operations to deliver measurable outcomes and customer strategy.

Formación

• 2+ years in Customer Success in B2B SaaS.
• Manage a book of ~60 mid-market customers with >$1.5M ARR.
• Work with Sales, Marketing, Product, and Operations.
• Become a product and industry expert to tailor training.

Responsabilidades

• Implement, train and support adoption of Ashby for customers in the region.
• Collaborate with a team of CSMs to drive adoption and retention.
• Provide customer feedback to inform product roadmap.
• Create learning moments and tailor demonstrations to customer needs.
• Maintain clear, data-driven communication with customers and internal teams.

Conocimientos

Customer Success

B2B SaaS

Relationship Management

Cross-functional

Training Enablement

Herramientas

CRM systems

Product knowledge

Descripción del empleo

Ashby is hiring a High-Touch Mid-Market Customer Success Manager to drive adoption and value realization for customers in the EMEA region. You will implement and train customers on Ashby, working closely with four CSMs to ensure successful onboarding and ongoing success.

You will manage a book of ~60 mid-market customers with >$1.5M ARR and collaborate across Sales, Marketing, Product, and Operations to deliver measurable outcomes and customer strategy.