SMB Customer Success Manager – Americas (Onboarding & Growth)

Ashby, Inc.; United States; Sur place; USD 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Stock options

Unlimited PTO

Family leave (US)

Equipment budget

Education budget

Health insurance for dependents

Résumé du poste

Ashby is hiring an SMB Customer Success Manager in the US or Canada to lead a book of early‑stage customers. You’ll own onboarding, engagement, and ongoing support under SLAs, working with a growing team across the US, Canada, and EMEA.

You’ll craft onboarding materials, webinars, and playbooks to help customers extract value from Ashby’s software. This mid‑level role requires 2+ years of customer‑facing experience with complex products (e.g., Zapier, HubSpot).

Qualifications

• 2+ years of customer-facing experience with a complex product
• Ability to become a subject matter expert to deliver excellent customer experiences
• Able to define problem scopes and map multiple solution paths independently and with others
• Strong attention to detail in written and live responses to customers
• Excellent written and verbal communication with diverse user groups
• Curiosity to investigate customer use cases and improve workflows

Responsabilités

• Own a book of customers as the main point of contact in a shared inbox and participate in customer calls per SLAs
• Lead medium and large projects core to the team’s operations
• Develop onboarding materials, documentation, and e-webinars
• Provide support via email and live interactions to help customers get value from Ashby

Connaissances

Customer success

Account management

Project management

Written communication

Verbal communication

Curiosity

Description du poste

Ashby is hiring an SMB Customer Success Manager in the US or Canada to lead a book of early‑stage customers. You’ll own onboarding, engagement, and ongoing support under SLAs, working with a growing team across the US, Canada, and EMEA.

You’ll craft onboarding materials, webinars, and playbooks to help customers extract value from Ashby’s software. This mid‑level role requires 2+ years of customer‑facing experience with complex products (e.g., Zapier, HubSpot).