High-Touch Mid-Market CSM (EMEA)

Ashby; United States; À distance; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Unlimited PTO

12 weeks paid family leave

Private medical insurance

Education budget $100 monthly

Stock options (long-term)

Résumé du poste

Ashby is expanding its High Touch Mid-Market Customer Success team and is hiring a CSM to scale adoption across the EMEA region. You will implement, train, and support customers, working with a dedicated team to ensure successful deployment and ongoing value realization.

The role emphasizes relationship-building, cross-functional collaboration, and data-driven coaching to help customers maximize Ashby’s capabilities and drive renewals and expansion.

Qualifications

• 2+ years in B2B SaaS customer success.
• Experience managing 60+ mid-market customers with ARR > $1.5M.
• Ability to build trusted customer partnerships throughout lifecycle.
• Experience collaborating with Sales, Marketing, Product, and Operations.
• Strong teaching and training skills for complex product adoption.

Responsabilités

• Help implement, train, and support Ashby adoption for customers in the EMEA mid-market.
• Partner with a team of CSMs to scale high-touch customer success.
• Develop relationships with multiple stakeholders and drive adoption and retention.
• Explain complex concepts clearly and act as voice of the customer to inform roadmap.

Connaissances

Customer Success management

B2B SaaS

Customer relationships

Cross-functional collaboration

Product domain knowledge

Clear communication

Data-driven

Description du poste

Ashby is expanding its High Touch Mid-Market Customer Success team and is hiring a CSM to scale adoption across the EMEA region. You will implement, train, and support customers, working with a dedicated team to ensure successful deployment and ongoing value realization.

The role emphasizes relationship-building, cross-functional collaboration, and data-driven coaching to help customers maximize Ashby’s capabilities and drive renewals and expansion.