High-Touch Mid-Market CSM - Adoption & Growth

Ashby; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Stock options (10-year window)

Unlimited PTO

12 weeks family leave (US)

Equipment budget

Education budget $100/mo

Job summary

Ashby is seeking a high‑touch Customer Success Manager to drive adoption, strategic guidance, and value realization for our mid‑market customers. You will partner with a diverse set of stakeholders, deliver product trainings, and identify expansion opportunities across a portfolio of about 60 mid‑market accounts with over $1.5M ARR.

You will collaborate with Sales, Marketing, Product, Support, and Operations to ensure a seamless customer experience and become a product expert, tailoring guidance

Qualifications

• Two+ years in B2B SaaS customer success or similar.
• Manages ~60 mid-market customers with >$1.5M ARR.
• Collaborates with Sales, Marketing, Product, Support, and Ops.

Responsibilities

• Drive adoption and long-term value for customers.
• Deliver trainings and strategic guidance.
• Conduct partnership reviews and identify expansion opportunities.
• Collaborate with peers to evolve high-touch support.

Skills

CSM experience

Mid-market portfolio

Cross-functional work

Product expertise

Analytical mindset

Data workflows

Job description

Ashby is seeking a high‑touch Customer Success Manager to drive adoption, strategic guidance, and value realization for our mid‑market customers. You will partner with a diverse set of stakeholders, deliver product trainings, and identify expansion opportunities across a portfolio of about 60 mid‑market accounts with over $1.5M ARR.

You will collaborate with Sales, Marketing, Product, Support, and Operations to ensure a seamless customer experience and become a product expert, tailoring guidance