EMEA Head of Customer Success & Growth

GitLab; Germany (OH); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible Paid Time Off

Equity Compensation & Employee Stocku

Growth and Development Fund

Parental Leave

Job summary

GitLab is seeking a senior Customer Success leader to mentor and scale a global team responsible for onboarding, adoption, renewals and health of strategic accounts. You will partner with Engineering, Product, Sales and other leaders to align on OKRs, drive measurable business value, and ensure top-tier customer outcomes.

Fluency in German is required for this role. You will coach managers, recruit as needed, and shape processes that enable high performance across diverse geographies while

Qualifications

• Proven track record in software/technology sales, consulting or customer success.
• Experience leading teams, driving software adoption and scaling CSM practices.
• Experience with SDLC processes and agile/DevOps.
• Knowledge of cloud/container tech (Kubernetes, Docker) and cloud models (AWS, GCP, Azure).
• Ability to translate strategies into initiatives and deliver results.
• Proven ability to lead global, distributed teams across cultures and geographies.
• Strong management presence with communication and interpersonal skills.
• Operational excellence in analytic thinking, process improvement, and planning.
• Ability to collaborate across the organization and with executives.

Responsibilities

• Mentor and enable the team to exceed growth and retention forecasts.
• Establish and manage goals and responsibilities for CSMs with the Director.
• Lead a team of CSMs to manage onboarding, adoption, renewals, and health of accounts.
• Ensure CSMs exceed GitLab expectations in knowledge, communication, and execution.
• Provide leadership and development feedback to team members.
• Oversee staffing and recruitment as needed.
• Identify and implement process/tool improvements.
• Develop senior-level customer relationships and collaborate with Engineering/Product.
• Align with OKRs and execute strategies with the Director.
• Represent GitLab leadership and uphold GitLab values in interactions.

Skills

Team leadership

CSM/SALES/CRM

SDLC & Agile/DevOps

Cloud/Kubernetes Docker

Executive stakeholder mgmt

Cross-functional collaboration

German language

Strategic thinking

Operational excellence

Feedback & coaching

Measurable business value

Job description

GitLab is seeking a senior Customer Success leader to mentor and scale a global team responsible for onboarding, adoption, renewals and health of strategic accounts. You will partner with Engineering, Product, Sales and other leaders to align on OKRs, drive measurable business value, and ensure top-tier customer outcomes.

Fluency in German is required for this role. You will coach managers, recruit as needed, and shape processes that enable high performance across diverse geographies while