EMEA Enterprise Customer Experience Lead (Remote)

Viafoura; United States; Remote; USD 140,000 - 220,000; Full time

Job summary

Viafoura is seeking an Enterprise Customer Experience Manager (EMEA) to align client partnerships, drive adoption of our engagement tools, and realize value across the account portfolio. You will lead onboarding, support multi-geography relationships, and shape strategic outcomes with product and engineering teams.

The role emphasizes executive-level engagement, revenue growth through renewals and upsells, and a proactive approach to customer success in a fast-growing SaaS environment.

Qualifications

• Experience managing complex, multi-divisional customer accounts.
• Passion for customer success in a fast-growing SaaS environment.
• Strong leadership and cross-functional collaboration across Support, Sales, Product, Marketing, and Implementation.

Responsibilities

• Onboarding and technical adoption: guide clients through platform setup and fast time-to-value.
• Client relationship ownership: be the primary contact for key accounts and drive executive reviews and success plans.
• Cross-functional advocacy: partner with Product and Engineering to influence roadmap based on client feedback.
• Revenue ownership: manage $3–5M in total ACV including renewals and expansions.
• Trusted advisor: diagnose business challenges and communicate ROI to stakeholders.
• Forecasting and reporting: track opportunities, risks and potential revenue for stakeholders.

Skills

Inspire & influence

Hyper-curious

Self-starter

Problem-solver

Top of your game

Effective communicator

Education

BA/BS degree in relevant field

Job description

Viafoura is seeking an Enterprise Customer Experience Manager (EMEA) to align client partnerships, drive adoption of our engagement tools, and realize value across the account portfolio. You will lead onboarding, support multi-geography relationships, and shape strategic outcomes with product and engineering teams.

The role emphasizes executive-level engagement, revenue growth through renewals and upsells, and a proactive approach to customer success in a fast-growing SaaS environment.