Embedded Security Technician

Network Mountain; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Network Mountain is seeking an experienced Embedded Technician to support access control and security systems at a Midtown Manhattan building.

This on-site role requires you to manage your own workload, own issues through resolution, and communicate clearly with building teams and vendors. You will be the primary on-site expert for Lenel/Genetec and related hardware, with a strong emphasis on organization and collaboration.

Qualifications

• Certified in Lenel/Genetec access-control systems.
• Hands-on experience with access control hardware and readers.
• Experience diagnosing and repairing doors and locks.
• Proficient in ServiceNow or equivalent ticketing system.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication.
• Ability to manage tickets end-to-end independently.
• Comfort coordinating with locksmiths and vendors.
• Professional demeanor for a corporate environment.

Responsibilities

• Serve as the on-site embedded technician for the building.
• Troubleshoot and maintain access control systems, doors, readers, and locks.
• Manage tickets from start to finish in the portal.
• Coordinate with outside vendors when needed.
• Communicate status, next steps, and completed work clearly.
• Keep detailed records and ensure issues aren’t lost between teams.
• Work independently while coordinating with building management and onsite staff.

Skills

Lenel/Genetec cert

Access control

Door hardware troubleshooting

ServiceNow tickets

Organized & detail-oriented

Strong communication

Self-management

Vendor coordination

Corporate environment

Job description

We’re looking for an experienced Embedded Technician to support access control and security systems at a high profile Midtown Manhattan building.

This is a hands on role for someone who can manage the building, manage their own workload, and communicate clearly with building teams and vendors.

What You’ll Do

• Serve as the primary embedded technician on site.

• Troubleshoot and maintain access control systems, doors, readers, locks, and related hardware.

• Manage your own tickets from start to finish. Review the issue in the portal, diagnose the problem, and determine the next step.

• Coordinate with outside vendors when an issue requires additional support.

• Communicate status, next steps, and completed work clearly.

• Keep detailed records and make sure issues don't get lost between teams.

• Work independently while maintaining a strong relationship with building management and other onsite personnel.

What We’re Looking For

• Lenel/Genetec certified

• Strong hands on experience with access control systems.

• Experience troubleshooting door hardware, locks, readers, and related access control equipment.

• Strong ServiceNow or similar ticket-management experience.

• Highly organized and detail oriented

• Strong written and verbal communication

• Able to prioritize and manage your own tickets without constant direction

• Comfortable coordinating with locksmiths and other outside vendors

• Professional and confident working in a high-expectation corporate environment

The Environment

This is an embedded position, not a typical service technician role where you're moving from site to site.

You’ll be responsible for a specific building and expected to take ownership of issues all the way through resolution. The team has high standards and expects technicians to be organized, responsive, technically capable, and able to communicate well.