Veterinary Client Service Representative

XPrep Learning Solutions LLC; San Jose (CA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

401(k) match

Mental health resources

Parental leave

Pet leave

Backup childcare

Fertility discounts

Free CE

Vet discounts

Student loan support

Job summary

San Jose Animal Hospital seeks a Veterinary Client Service Representative to join our front-desk team in San Jose, CA. This full-time role supports veterinarians, technicians, and management, handling check-in/out, appointments, payments, and customer service with a friendly, professional approach.

The ideal candidate has 1+ year veterinary or healthcare customer-service experience, excellent communication, and strong organizational skills for a fast-paced setting. Schedule: Tue–Fri; no weekends.

Qualifications

• At least 1 year of veterinary medicine experience is preferred. Candidates with strong customer service experience in a fast-paced office or healthcare setting may also be considered.
• Strong customer service skills and a genuine commitment to client care
• Friendly, professional, and approachable
• Highly organized with strong attention to detail
• Excellent verbal and written communication skills
• Strong problem-solving and critical-thinking skills
• Able to multitask, prioritize competing demands, and remain calm in a fast-paced environment
• A team player who communicates well and is willing to jump in and support coworkers as needed
• Comfortable taking initiative to complete daily responsibilities without constant direction

Responsibilities

• Check clients in and out while providing a welcoming, professional experience
• Answer phones professionally and assist clients with questions and requests
• Accurately schedule appointments and help maintain efficient appointment flow
• Process payments and ensure accurate client transactions
• Maintain a high standard of patient and client care throughout every interaction
• Complete MIA (Missing in Action) calls and follow up with clients as needed
• Work collaboratively with the CSR team to complete daily tasks and maintain front-desk coverage
• Assist with prioritizing and managing front-desk responsibilities during busy periods

Skills

Customer service

Veterinary experience

Communication skills

Organization

Problem-solving

Multitasking

Team player

Initiative

Job description

Veterinary Client Service Representative

San Jose Animal Hospital

Schedule: This is a full-time position with a schedule of Tuesday-Friday. No weekends!

Compensation is negotiable based on experience and credentials, with an expected starting range of $19-$24/hour. The final pay will carefully consider a wide range of factors including your skills, qualifications, experience, and location.

About You

The Veterinary Client Service Representative plays a key role in the hospital's success. While this position does not have any clinical duties, the VCSR will work together with Veterinarians, Veterinary Technicians, Veterinary Assistants, and the Practice Manager. The VCSR is the pivot around which the hospital operates and is responsible for customer service functions.

Role & Responsibilities

• Check clients in and out while providing a welcoming, professional experience
• Answer phones professionally and assist clients with questions and requests
• Accurately schedule appointments and help maintain efficient appointment flow
• Process payments and ensure accurate client transactions
• Maintain a high standard of patient and client care throughout every interaction
• Complete MIA (Missing in Action) calls and follow up with clients as needed
• Work collaboratively with the CSR team to complete daily tasks and maintain front-desk coverage
• Assist with prioritizing and managing front-desk responsibilities during busy periods

Our Ideal Candidate

• At least 1 year of veterinary medicine experience is preferred. Candidates with strong customer service experience in a fast-paced office or healthcare setting may also be considered.
• Strong customer service skills and a genuine commitment to client care
• Friendly, professional, and approachable
• Highly organized with strong attention to detail
• Excellent verbal and written communication skills
• Strong problem-solving and critical-thinking skills
• Able to multitask, prioritize competing demands, and remain calm in a fast-paced environment
• A team player who communicates well and is willing to jump in and support coworkers as needed
• Comfortable taking initiative to complete daily responsibilities without constant direction

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

Benefits - our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people-through mentorship, leadership programs, continuing education, and well-being initiatives-so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, digital booking, Thrive PlusTM membership, HereFurYou Helpline, an online pharmacy and flexible financial options* make accessing quality care simpler- giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.