Elite Service Manager: Lead, Elevate CSI & Growth

Easycare; Indianapolis (IN); Hybrid; USD 70,000 - 105,000; Full time

Benefits offered by this job

Competitive compensation with bonuses

Paid vacation and holidays

Leadership development and training

Modern facilities and career growth

Job summary

Easycare in Indianapolis is seeking a Service Manager to lead the Fixed Operations team and drive excellence in customer service and profitability. You will coach technicians, advisors, and support staff while maintaining a culture of accountability and continuous improvement.

The role focuses on improving CSI, labor sales, and departmental efficiency, with a path toward leadership development and career growth within a modern facility.

Qualifications

• An inspiring leader who coaches, mentors, and holds people accountable.
• Champion of customer experience and employee development.
• Driven by KPIs, efficiency, productivity, CSI, and profitability.
• Calm under pressure and passionate about continuous improvement.
• Committed to building a culture of trust, teamwork, and excellence.

Responsibilities

• Daily Fixed Operations performance.
• Service advisors, technicians, dispatch, and support staff.
• Customer satisfaction and retention initiatives.
• Workflow, productivity, and operational efficiency.
• Training, coaching, and accountability.

Skills

Leadership

Customer experience

KPI focus

Continuous improvement

Team development

Job description

Easycare in Indianapolis is seeking a Service Manager to lead the Fixed Operations team and drive excellence in customer service and profitability. You will coach technicians, advisors, and support staff while maintaining a culture of accountability and continuous improvement.

The role focuses on improving CSI, labor sales, and departmental efficiency, with a path toward leadership development and career growth within a modern facility.