Elite Automotive Service Manager — Lead Teams & Elevate Experience

EasyCare Recruiting; Indianapolis (IN); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Performance incentives

Paid vacation

Leadership development

Modern facilities

Job summary

Zohorecruit is seeking a dynamic Service Manager to lead Indianapolis' service department. You will direct daily fixed operations, guide advisors, technicians, dispatch and support staff, and champion customer satisfaction.

You will drive efficiency, productivity and profitability while building a culture of trust and excellence. Strong leadership and coaching skills are essential to develop the team and deliver an exceptional customer experience.

Qualifications

• Inspiring leader who coaches, mentors, and holds people accountable.
• Champions customer experience and employee development.
• Driven by KPIs, efficiency, productivity, CSI and profitability.
• Calm under pressure and committed to continuous improvement.
• Builds a culture of trust, teamwork and excellence.

Responsibilities

• Oversee daily Fixed Operations performance.
• Lead service advisors, technicians, dispatch and support staff.
• Drive customer satisfaction and retention initiatives.
• Improve workflow, productivity and operational efficiency.
• Provide training, coaching and accountability across the team.

Skills

Leadership

Coaching

Customer experience

Employee development

KPIs

Efficiency

Productivity

CSI

Profitability

Team leadership

Job description

Zohorecruit is seeking a dynamic Service Manager to lead Indianapolis' service department. You will direct daily fixed operations, guide advisors, technicians, dispatch and support staff, and champion customer satisfaction.

You will drive efficiency, productivity and profitability while building a culture of trust and excellence. Strong leadership and coaching skills are essential to develop the team and deliver an exceptional customer experience.