Automotive Service Manager

EasyCare Recruiting; Indianapolis (IN); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Performance incentives

Paid vacation

Leadership development

Modern facilities

Job summary

Zohorecruit is seeking a dynamic Service Manager to lead Indianapolis' service department. You will direct daily fixed operations, guide advisors, technicians, dispatch and support staff, and champion customer satisfaction.

You will drive efficiency, productivity and profitability while building a culture of trust and excellence. Strong leadership and coaching skills are essential to develop the team and deliver an exceptional customer experience.

Qualifications

• Inspiring leader who coaches, mentors, and holds people accountable.
• Champions customer experience and employee development.
• Driven by KPIs, efficiency, productivity, CSI and profitability.
• Calm under pressure and committed to continuous improvement.
• Builds a culture of trust, teamwork and excellence.

Responsibilities

• Oversee daily Fixed Operations performance.
• Lead service advisors, technicians, dispatch and support staff.
• Drive customer satisfaction and retention initiatives.
• Improve workflow, productivity and operational efficiency.
• Provide training, coaching and accountability across the team.

Skills

Leadership

Coaching

Customer experience

Employee development

KPIs

Efficiency

Productivity

CSI

Profitability

Team leadership

Job description

Indianapolis, United States | Posted on 10/08/2026

We're looking for theleader every dealership wishes they had.

The best Service Managers don't just oversee operations—they build winningteams, develop people, create exceptional customer experiences, and driveprofitable growth.

If you're a proven leader who inspires technicians, advisors, and support staffto perform at their highest level, we want to have a confidential conversation.

Who You Are

• An inspiring leader who coaches, mentors, andholds people accountable.
• A champion of customer experience and employeedevelopment.
• Driven by KPIs, efficiency, productivity, CSI,and profitability.
• Calm under pressure and passionate aboutcontinuous improvement.
• Committed to building a culture of trust,teamwork, and excellence.

What You'll Lead

• Daily Fixed Operations performance.
• Service advisors, technicians, dispatch, andsupport staff.
• Customer satisfaction and retention initiatives.
• Workflow, productivity, and operationalefficiency.
• Training, coaching, and accountability.

What Success Looks Like

• High CSI and customer retention.
• Growing labor sales and gross profit.
• Improved technician productivity and advisorperformance.
• Strong morale with low employee turnover.
• A department known for excellence.

What We Offer

• Competitive compensation with performanceincentives.
• Paid vacation and holidays.
• Leadership development and ongoing training.
• Modern facilities and career growthopportunities.

Who Thrives Here

• Leaders who embrace accountability.
• People who develop others.
• Professionals who solve problems insteadofmaking excuses.
• Individuals who want to leave a legacy—not justfill a role.

Final Thought

There are plenty of dealerships looking for someone to manage a service department.

We're looking for someone who can transform one.

If you're ready to build an elite culture, inspire a high-performing team, and deliver an exceptional customer experience, we'd love to hear from you.

All inquiries will be handled with complete confidentiality.

Lead the team. Elevate the culture. Define the standard.