Senior Auto Service Leader: Drive Excellence & Growth

Ed Martin Automotive Group; Carmel (IN); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

PTO up to 20 days

401k match

Paid Training and ongoing development

Medical, Dental, Vision Insurance

Life Insurance

Flexible Work Schedules

Employee discounts on products & 2

Job summary

Ed Martin Automotive Group in Carmel, Indiana is seeking a Service Manager to lead our store's service department. The ideal candidate has at least 5 years of dealership leadership and a proven track record in delivering top-tier customer service.

You will manage service advisors and technicians, guide training, set goals and budgets, and ensure CSI goals are met while driving growth and customer satisfaction.

Qualifications

• Minimum 5 years of dealership management experience.
• Strong focus on providing excellent customer service.
• High school diploma or higher education.
• Clean driving record & valid driver's license.
• Driven personality, eager to improve and able to work within and support internal teams.

Responsibilities

• Assist customers in servicing, repairing and explaining each service needed.
• Understand customer; match requirements and concerns to various service options.
• Explain service being performed and keep customer informed and updated throughout the service of their vehicle.
• Stay up to date on new products, features, accessories and attending product training as required.
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness.
• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers.
• Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Skills

Leadership

Customer service

Team supervision

Education

High school diploma or higher

Job description

Ed Martin Automotive Group in Carmel, Indiana is seeking a Service Manager to lead our store's service department. The ideal candidate has at least 5 years of dealership leadership and a proven track record in delivering top-tier customer service.

You will manage service advisors and technicians, guide training, set goals and budgets, and ensure CSI goals are met while driving growth and customer satisfaction.