Elite Premium Concierge – VIP Guest Services

The HEAT Group; Miami (FL); On-site; USD 30,000 - 45,000; Part time

Benefits offered by this job

Competitive Pay Rates

Overtime Pay on Holidays

Paid Training

Free Parking

Discounted Employee Meals

Elevate All-Star Recognition Program

End of Season Performance Bonus

Job summary

The HEAT Group is seeking a Premium Concierge to ensure five-star service for premium guests at Kaseya Center in Miami, Florida. You will act as a liaison between guests and arena staff, resolving ticketing issues and helping with guest services.

The ideal candidate has strong customer service skills and must be able to perform in a fast-paced environment while respecting guest confidentiality. The role offers competitive pay, overtime on holidays, and additional benefits such as paid training and discounted employee meals.

Qualifications

• One year of customer service experience.
• Excellent verbal communication and interpersonal skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Identifying and resolving event-night ticketing issues.
• Building individual connections with guests and providing assistance.
• Ensuring smooth ingress and egress operations.

Skills

Customer service experience

Verbal communication skills

Organizational skills

Attention to detail

Ability to work in fast-paced environment

Strong work ethic

Client confidentiality respect

Job description

The HEAT Group is seeking a Premium Concierge to ensure five-star service for premium guests at Kaseya Center in Miami, Florida. You will act as a liaison between guests and arena staff, resolving ticketing issues and helping with guest services.

The ideal candidate has strong customer service skills and must be able to perform in a fast-paced environment while respecting guest confidentiality. The role offers competitive pay, overtime on holidays, and additional benefits such as paid training and discounted employee meals.