Premium Concierge

The HEAT Group; Miami (FL); On-site; USD 30,000 - 45,000; Part time

Benefits offered by this job

Competitive Pay Rates

Overtime Pay on Holidays

Paid Training

Free Parking

Discounted Employee Meals

Elevate All-Star Recognition Program

End of Season Performance Bonus

Job summary

The HEAT Group is seeking a Premium Concierge to ensure five-star service for premium guests at Kaseya Center in Miami, Florida. You will act as a liaison between guests and arena staff, resolving ticketing issues and helping with guest services.

The ideal candidate has strong customer service skills and must be able to perform in a fast-paced environment while respecting guest confidentiality. The role offers competitive pay, overtime on holidays, and additional benefits such as paid training and discounted employee meals.

Qualifications

• One year of customer service experience.
• Excellent verbal communication and interpersonal skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Identifying and resolving event-night ticketing issues.
• Building individual connections with guests and providing assistance.
• Ensuring smooth ingress and egress operations.

Skills

Customer service experience

Verbal communication skills

Organizational skills

Attention to detail

Ability to work in fast-paced environment

Strong work ethic

Client confidentiality respect

Job description

The Premium Concierge serves as liaison between Kaseya Center premium guests and the Arena staff to ensure that Five Star Service is provided as it relates to, but not limited to Ticketing, Food and Beverage, Housekeeping, and general Arena Operations. The Premium Concierge manage the Premium entrances, from the luxury suite level to center court seats, and assist with guest service issues providing top customer services to the Elite members.

Responsibilities:

• Identifying, troubleshooting, and resolving event-night ticketing issues of premium clients.
• Develop proficiency with, and be able to explain all mobile ticketing initiatives, including Miami HEAT Mobile App and Ticketmaster.
• Assisting guests, building individual connections, and providing direction with any questions or concerns.
• Ensuring ingress and egress runs smoothly, and congestion is avoided.
• Issuing guests passes as needed and within regulations.
• Maintaining exclusivity for all premium lounges, including Hyde and Bacardi Ocho Suite Level.

Desired Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• One year of customer service experience.
• Excellent verbal communication and interpersonal skills
• Strong organizational skills and attention to detail.
• Ability to perform in a fast-paced environment.
• Candidates must be enthusiastic with a strong work ethic
• Respects and understands client and celebrity confidentiality.
• Competitive Pay Rates
• Overtime Pay (I.5 times regular rate) on Company Observed Holidays
• Paid Training
• Free Parking
• Discounted Employee Meals
• Eligible for monthly Elevate All-Star Recognition Program
• Arena Talent Experience & Department Incentives
• End of Season Performance Bonus Program*

*must meet required criteria

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.