Premium Concierge

Miami HEAT; Miami (FL); On-site; USD 30,000 - 45,000; Part time

Benefits offered by this job

Competitive Pay Rates

Overtime Pay on Holidays

Paid Training

Free Parking

Discounted Employee Meals

30% discount at Miami HEAT Retail Store

Eligibility for monthly Elevate All-Star Recognition Program

Arena Talent Experience

End of Season Performance Bonus Program

Job summary

Miami HEAT seeks a Premium Concierge to serve as a liaison for premium guests at the Kaseya Center. This role requires resolving ticketing issues, providing top-tier service, and ensuring smooth event operations.

The ideal candidate will possess strong customer service experience, organizational skills, and the ability to thrive in a fast-paced environment. Benefits include competitive pay, overtime on holidays, and employee discounts.

Qualifications

• One year of customer service experience.
• Excellent verbal communication and interpersonal skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Identifying, troubleshooting, and resolving event-night ticketing issues of premium clients.
• Assisting guests and providing direction with any questions or concerns.
• Maintaining exclusivity for all premium lounges.

Skills

Customer service experience

Verbal communication skills

Interpersonal skills

Organizational skills

Attention to detail

Ability to perform in a fast-paced environment

Enthusiastic work ethic

Respect client confidentiality

Job description

The Premium Concierge serves as liaison between Kaseya Center premium guests and the Arena staff to ensure that Five Star Service is provided as it relates to, but not limited to Ticketing, Food and Beverage, Housekeeping, and general Arena Operations. The Premium Concierge manage the Premium entrances, from the luxury suite level to center court seats, and assist with guest service issues providing top customer services to the Elite members.

Responsibilities

• Identifying, troubleshooting, and resolving event-night ticketing issues of premium clients.
• Develop proficiency with, and be able to explain all mobile ticketing initiatives, including Miami HEAT Mobile App and Ticketmaster.
• Assisting guests, building individual connections, and providing direction with any questions or concerns.
• Ensuring ingress and egress runs smoothly, and congestion is avoided.
• Issuing guests passes as needed and within regulations.
• Maintaining exclusivity for all premium lounges, including Hyde and Bacardi Ocho Suite Level.

Desired Qualifications

• One year of customer service experience.
• Excellent verbal communication and interpersonal skills
• Strong organizational skills and attention to detail.
• Ability to perform in a fast-paced environment.
• Candidates must be enthusiastic with a strong work ethic
• Respects and understands client and celebrity confidentiality.

Event Staff Benefits

• Competitive Pay Rates
• Overtime Pay (I.5 times regular rate) on Company Observed Holidays
• Paid Training
• Free Parking
• Discounted Employee Meals
• 30% discount at Miami HEAT Retail Store
• Eligible for monthly Elevate All-Star Recognition Program
• Arena Talent Experience & Department Incentives
• End of Season Performance Bonus Program* must meet required criteria

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP