Luxury Guest Relations & Security Officer

The HEAT Group; Miami (FL); On-site; USD 24,796 - 35,817; Full time

Job summary

The HEAT Group in Miami oversees premium hospitality and security at Kaseya Center events, serving as the primary guest liaison with VIPs, sponsors, and families. The role blends concierge-level service with proactive security consciousness to safeguard guests and property.

The position requires a polished presence, strong communication, and the ability to respond calmly during emergencies, with extended or irregular hours including nights, weekends, and holidays.

Qualifications

• Experience in luxury hospitality or guest relations preferred.
• Professional appearance and executive presence.
• Excellent interpersonal and communication skills.
• Ability to de-escalate conflicts with tact.
• Flexible availability including evenings, weekends, and holidays.
• Knowledge of security procedures and emergency response.
• Ability to maintain confidentiality and discretion.

Responsibilities

• Provide luxury hospitality by anticipating guests' needs.
• Serve as main point of contact for guests, VIPs, and staff.
• Monitor access points and verify credentials.
• Respond to incidents and emergencies with quick, calm action.
• Escort guests when needed and protect privacy.
• Collaborate with management to ensure seamless service.
• Maintain professional attire and brand standards.
• Observe for suspicious activity and report accordingly.

Skills

Luxury hospitality

Guest relations

Executive protection

Access control

Emergency response

De-escalation

Communication

Education

Florida Class D Security License

Trained Crowd Manager Certification

Tools

Access control systems

Surveillance equipment

Basic computer applications

Job description

The HEAT Group in Miami oversees premium hospitality and security at Kaseya Center events, serving as the primary guest liaison with VIPs, sponsors, and families. The role blends concierge-level service with proactive security consciousness to safeguard guests and property.

The position requires a polished presence, strong communication, and the ability to respond calmly during emergencies, with extended or irregular hours including nights, weekends, and holidays.