Luxury Event Security & Guest Concierge

Miami HEAT; Miami (FL); On-site; USD 24,796 - 38,572; Part time

Job summary

Miami HEAT at the Kaseya Center seeks a guest services/security ambassador to deliver luxury hospitality during events, serving as the main contact for guests, season-ticket holders, sponsors, VIPs, and families while safeguarding people and property.

This role blends concierge service with proactive security awareness, requiring formal attire, excellent communication, and the ability to de-escalate, monitor access, and coordinate with staff to ensure a seamless guest experience.

Qualifications

• Experience in luxury hospitality, concierge services, or guest relations.
• Professional appearance and executive presence.
• Strong communication skills with diverse clientele.
• Ability to stay calm in high-pressure situations.
• Good observation, problem-solving, and conflict-resolution abilities.
• Flexible evenings, weekends, holidays, and events.
• Class D Security License from Florida.
• Trained Crowd Manager Certification.

Responsibilities

• Provide luxury hospitality by anticipating guests' needs and delivering personalized service.
• Interact with guests, VIPs, executives, team members, and public safety personnel; de-escalate conflicts and convey critical information.
• Collaborate with management for seamless service delivery.
• Monitor access control points and verify credentials.
• Communicate with management, staff and guests to promote a positive experience.
• Act as a brand ambassador upholding standards.
• Respond to emergencies with rapid assessment and follow established procedures.
• Assist with crowd control during events.
• Wear formal attire and maintain professional appearance.
• Observe, report suspicious activity or safety concerns.
• Escort guests as needed maintaining confidentiality.
• De-escalate conflicts and resolve guest concerns with tact.
• Work extended hours including nights, weekends, holidays.

Skills

Luxury hospitality

Guest relations

Executive protection

Communication skills

Discretion

Crowd management

Access control

Brand ambassador

Education

Class D Security License

Trained Crowd Manager Certification

Tools

Access control systems

Surveillance equipment

Basic computer applications

Job description

Miami HEAT at the Kaseya Center seeks a guest services/security ambassador to deliver luxury hospitality during events, serving as the main contact for guests, season-ticket holders, sponsors, VIPs, and families while safeguarding people and property.

This role blends concierge service with proactive security awareness, requiring formal attire, excellent communication, and the ability to de-escalate, monitor access, and coordinate with staff to ensure a seamless guest experience.