Premium Guest Experience Ambassador

Miami HEAT; Miami (FL); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Competitive Pay Rates

Overtime Pay (I.5 times regular rate)

Paid Training

Free Parking

Discounted Employee Meals

30% discount at Miami HEAT RetailStore

Elevate All-Star Recognition Program

Arena Talent Experience & Departmental

End of Season Performance Bonus

must meet required criteria

Job summary

The Miami HEAT, in partnership with Kaseya Center, seeks enthusiastic Guest Experience Greeters to warmly welcome guests, directing them to seats and arena amenities with a premium service mindset. You will verify tickets, assist with wayfinding and entry, uphold venue policies, and deliver proactive, concierge-style service at HEAT games, concerts, and events.

This part-time, event-based role requires evening availability across weeknights, weekends, and holidays, with competitive pay and

Qualifications

• Deliver a polished arrival experience with warm greetings and guidance to next destinations.
• Verify tickets for all guests age 2 and older and read/scan tickets accurately.
• Ensure entry is permitted only with valid green indicator on devices.
• Provide concierge-style direction to stairs/escalators and seating sections.
• Uphold venue, NBA, and event policies with professionalism and discretion.
• Bilingual English/Spanish highly preferred to assist a diverse guest base.

Responsibilities

• Guest Greeting - deliver premium arrival experience with eye contact and warm greeting.
• Ticket Verification - confirm tickets and read/scan for date and entrance.
• Access Control - ensure valid entry via scanners.
• Escalator Safety - monitor escalator areas and assist as needed.
• Wayfinding Support - guide guests to seating, services, and amenities.
• Policy Enforcement - uphold venue rules during events.
• Event Support - assist with egress, giveaways, and guest messaging.
• Operational Readiness - know arena layout and emergency procedures.

Skills

Guest greeting

Ticket verification

Access control

Wayfinding

Policies adherence

Bilingual (Eng/Span)

Job description

The Miami HEAT, in partnership with Kaseya Center, seeks enthusiastic Guest Experience Greeters to warmly welcome guests, directing them to seats and arena amenities with a premium service mindset. You will verify tickets, assist with wayfinding and entry, uphold venue policies, and deliver proactive, concierge-style service at HEAT games, concerts, and events.

This part-time, event-based role requires evening availability across weeknights, weekends, and holidays, with competitive pay and