Premium Guest Experience Ambassador

The HEAT Group; Miami (FL); Presencial; USD 21.000 - 30.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Free Parking

Discounted Employee Meals

Paid Training

Overtime Pay on Holidays

Elevate All-Star Recognition Program

Descripción de la vacante

The Miami HEAT and Kaseya Center are seeking enthusiastic, guest-focused individuals to elevate the guest experience at our arena. As a Guest Experience Greeter, you will be a frontline ambassador delivering premium arrival, entry, and navigation support to ensure guests feel welcomed and informed.

Responsibilities include greeting guests, verifying tickets, guiding guests, and enforcing policies with a hospitality-first mindset.

Formación

• Professional, polished, guest-first presence.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced, high-energy environment.
• Customer service or hospitality experience preferred.
• Bilingual English/Spanish strongly preferred.

Responsabilidades

• Guest Greeting: deliver a polished arrival experience with warm greetings and directions.
• Ticket Verification: confirm tickets and read/scan tickets for event/date/entrance.
• Access Control: permit entry with valid indicators.
• Wayfinding Support: guide guests to seating, services, and arena amenities.
• Policy Enforcement: uphold venue policies with professionalism and discretion.
• Event Support: assist with egress, giveaways, and guest farewell messaging.
• Operational Readiness: maintain knowledge of arena layout and emergency procedures.

Conocimientos

Bilingual English/Spanish

Customer service experience

Strong communication

Hospitality mindset

Descripción del empleo

The Miami HEAT and Kaseya Center are seeking enthusiastic, guest-focused individuals to elevate the guest experience at our arena. As a Guest Experience Greeter, you will be a frontline ambassador delivering premium arrival, entry, and navigation support to ensure guests feel welcomed and informed.

Responsibilities include greeting guests, verifying tickets, guiding guests, and enforcing policies with a hospitality-first mindset.