Elite Player Host & Concierge

Chinook Winds Casino Resort; Lincoln City (OR); On-site; USD 45,000 - 65,000; Full time

Job summary

Chinook Winds Casino Resort in Lincoln City, Oregon, is seeking a Host/Guest Relations professional to manage VIP players, enroll members in the Winners Circle, and drive repeat visits through personalized offers and concierge-style service.

You will coordinate promotions, events, and tournaments, maintain the host CRM, and provide accurate information about local attractions, while upholding confidentiality and compliance in a busy gaming environment.

Qualifications

• Must have excellent communication skills, both written and spoken.
• Strong customer service orientation with a focus on VIP guests.
• Ability to make decisions and handle multiple tasks in a fast-paced environment.
• Attention to detail and accuracy in guest interactions and records.

Responsibilities

• Act as an ambassador for the casino, maintaining a professional image.
• Encourage new memberships and repeat trips with VIP focus.
• Monitor player activity and promote play via various channels.
• Provide complimentary services from the rewards program and manage guest preferences.

Skills

Communication

Customer service

Decision making

Detail orientation

Interpersonal

Self-starter

Education

High School Diploma or GED

Tools

MS Office

CRM/Oasis

Host CRM

Job description

Chinook Winds Casino Resort in Lincoln City, Oregon, is seeking a Host/Guest Relations professional to manage VIP players, enroll members in the Winners Circle, and drive repeat visits through personalized offers and concierge-style service.

You will coordinate promotions, events, and tournaments, maintain the host CRM, and provide accurate information about local attractions, while upholding confidentiality and compliance in a busy gaming environment.